Cancellation policy

This policy covers subscription boxes from Mortadella Head Market Inc., d/b/a Mortadella Head ("Mortadella Head", "we", "us"). It applies together with our Terms of Service, Refund Policy and Shipping Policy.

How a subscription works

When you subscribe to a Box of 4, 6 or 8, you choose to have it delivered every 2, 4 or 6 weeks. Your subscription renews automatically, and we charge the payment method you used at checkout on each renewal date until you skip, pause or cancel. Each renewal is charged the price for the dishes and the shipping shown at checkout when you subscribed, plus any applicable sales tax.

A subscription box costs the same as a one-time box. There is no subscription discount.

Chef's Surprise for Life

Every subscription delivery includes a free Chef's Surprise: one in a Box of 4 or 6, two in a Box of 8. The item is picked by our kitchen and changes from time to time. It has no cash value and can't be exchanged for money or credit. If you can't eat the current item, email us and we'll do our best to swap it.

Reminders

We email you 3 days before each charge, so you have time to skip, pause or cancel before you're charged.

Skip, pause or cancel

You can skip a delivery, pause, or cancel your subscription at any time, with no fee. Sign in to your account on our website, open your subscription, and choose Skip, Pause or Cancel. Changes made before a renewal date apply to that renewal. Once a renewal has been charged, that order is placed and is prepared and shipped as usual.

If you'd rather we do it for you, email customer.care@mortadellahead.com before your renewal date.

Changing your box or delivery details

You can update your shipping address and payment method in your account. To change the dishes in your box, or how often it comes, email us before your next renewal date and we'll change it for you.

Failed payments

If a renewal payment fails, we try again up to 3 more times, 7 days apart. If the payment still fails, that delivery is skipped and your subscription carries on to the next renewal date. Update your payment method in your account to avoid a missed delivery.

Refunds

Our dishes are perishable food, so delivered orders can't be returned. If an order arrives damaged, defective or wrong, contact us right away and we'll make it right, as set out in our Refund Policy. Cancelling a subscription stops future charges; it doesn't refund a renewal that has already been charged and shipped.

Contact

Mortadella Head Market Inc., d/b/a Mortadella Head, 3 Sullivan St, Woburn MA 01801, United States. Email customer.care@mortadellahead.com.