Help center
Will the recipient know who sent a gift?
Add a free gift message in the cart, up to 200 characters. We print it and tuck it in the box, so sign it so they know it's from you. No prices on the packing slip.
How many products are included in a bundle?
Our feasts are The Taste Test (4 dishes, $140), Sunday Dinner (6 dishes, $210) and The Whole Table (8 dishes, $280). Or build your own Box of 4, 6 or 8. Every dish feeds 3–4.
What are your customer service phone hours, and when is the best time to call?
We don't take phone calls. Email customer.care@mortadellahead.com with your order number.
How can I request a refund for a purchased item?
Email customer.care@mortadellahead.com with your order number and what happened.
How much does shipping cost and how are shipping fees calculated?
Shipping is free on orders of $200 or more in all 50 states. Under $200, it's $29 flat, Alaska and Hawaii included.
What should I do if I didn't receive a tracking number for my order?
Email customer.care@mortadellahead.com with your order number so we can make sure we have the right email address.
Where can I find the nutritional facts and ingredient labels for a product?
We do not have nutritional information at this time. You can email customer.care@mortadellahead.com for further information.
When will my order/item ship?
We ship the day after you order and it arrives two business days later. We ship Monday–Thursday, so orders placed Friday will arrive Wednesday. This is to ensure the food stays fresh, cold, and delicious on its way to you. Around the holidays we don't ship November 24 to 26, December 23 to 25 or December 30 to January 1. Your order confirmation shows the day yours ships, and holiday order-by dates are on our Gifts page.
Do you offer a veteran (military) discount?
No, we don't have a military discount.
Do you offer payment through the Shop/Shop Pay app or similar buy-now-pay-later options?
Yes, you can pay with Shop Pay at checkout.
How can I check the status of my most recent order?
You'll get tracking by email when it ships. For anything else, email customer.care@mortadellahead.com with your order number.
What products do you offer?
Italian-American dinners, made by hand in our kitchen and shipped frozen. Every dish is $35, about 2 to 2½ lb, and feeds 3–4: Bolognese Lasagna, Sunday Sauce Lasagna, Quattro Formaggi Lasagna, Chicken & Broccoli Rabe Lasagna, Manicotti Bolognese, Four Cheese Manicotti, Chicken Parmigiana, Eggplant Parmigiana, Meatball Parmigiana, Eggplant Involtini, Chicken Parmigiana Mac & Cheese, Broccoli Alfredo Baked Ziti, Italian Sausages, Peppers & Onions, Italian Sausages & Broccoli Rabe, and Tiramisu for dessert. Our ready-made feasts are The Taste Test (4 dishes, $140), Sunday Dinner (6 dishes, $210) and The Whole Table (8 dishes, $280), or pick your own dishes in a Box of 4, 6 or 8 on Build your box.
Do you offer local pickup, and how can I place a pickup order?
No. Every order ships from our kitchen, frozen, to your door.
How can I qualify for free shipping?
Spend $200 or more. A Box of 6 or 8 ships free to all 50 states.
Why is my order total higher than the item price?
Shipping is $29 flat on orders under $200 and free at $200 or more, plus any sales tax. If something still looks wrong, email customer.care@mortadellahead.com with your order number.
Can I include a personalized gift message with my order, either inside the package or on the shipping label?
Yes, and it's free. Write it in the cart, up to 200 characters, and we print it and tuck it in the box. No prices on the packing slip.
What should I do if a product arrives damaged or opened?
Email customer.care@mortadellahead.com right away with your order number and a photo.
What should I do if an item is missing from my delivered order?
Email customer.care@mortadellahead.com right away with your order number and what's missing.
How can I modify or remove items from a recently placed order?
Email customer.care@mortadellahead.com with your order number and the change, before it ships.
How can I schedule my order to be delivered on or after a specific date?
We can't schedule a shipping or delivery day. We ship the day after you order and it arrives two business days later. We ship Monday–Thursday, so orders placed Friday will arrive Wednesday. For a holiday, order by the date on our Gifts page.
How do I place an order?
Online at mortadellaheadstore.com.
How can I get a problem with my order resolved?
Email customer.care@mortadellahead.com with your order number.
Which shipping carriers do you use to ship orders?
FedEx. FedEx Ground in the Northeast and Mid-Atlantic, FedEx 2Day everywhere else.
How can I cancel my recent order?
Email customer.care@mortadellahead.com right away with your order number.
What should I do if my delivery date changes or no one is available to receive my package, and how can I arrange a callback from support?
Nobody has to be home. The carrier leaves it at your door; get it into the freezer or the fridge within 6 hours of delivery. We handle support by email: customer.care@mortadellahead.com, with your order number.
How do I place an order for multiple menu items?
Online at mortadellaheadstore.com. Add as many dishes as you like to your cart, or build a Box of 4, 6 or 8.
Where do you ship your products?
All 50 states, including Alaska and Hawaii. Not outside the US.
Can I purchase products in a physical store, or is ordering only available online?
Order online. Every order ships from our kitchen, frozen, to your door.
What is your policy if a perishable food order arrives thawed?
It should arrive partly frozen or cold to the touch. That's normal: put it in the freezer, or the fridge if you're cooking it in the next 3 days. If it arrives warm, email customer.care@mortadellahead.com right away with your order number and a photo.
How can I confirm that my refund has been credited to my original payment method?
Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to post it. If it's been more than 15 business days, email customer.care@mortadellahead.com.
How can I expedite my order or upgrade to faster shipping for earlier delivery?
We don't offer faster shipping or an upgrade. We ship the day after you order and it arrives two business days later. We ship Monday–Thursday, so orders placed Friday will arrive Wednesday. This is to ensure the food stays fresh, cold, and delicious on its way to you.
What should I do if my order shows as delivered but I haven’t received it?
Email customer.care@mortadellahead.com right away with your order number.
How can I update the shipping address on my order?
Email customer.care@mortadellahead.com right away with your order number and the new address, before it ships.
Can I add items to my order after it’s been placed but before it ships?
Yes. Add dishes from your order status page (open it from your order confirmation email).
When will out-of-stock items be restocked?
Email customer.care@mortadellahead.com for further information.
