FAQs

Shipping

How much is shipping?

Shipping is free on orders of $200 or more in all 50 states. Under $200, it's $29 flat, Alaska and Hawaii included.

Where do you ship?

All 50 states, including Alaska and Hawaii. Shipping is free on orders of $200 or more. Under $200, it's $29 flat. Not outside the US.

Can I pick up my order?

No. Every order ships from our kitchen, frozen, to your door.

How the heck do you ship lasagna and meatballs?!

Don't worry about it. Leave it up to us. We freeze everything solid in our kitchen and it ships frozen, in an insulated, lined box. Close to us in the Northeast and Mid-Atlantic it goes FedEx Ground; everywhere else it flies FedEx 2Day. About two days once it ships.

When will my order ship, and when will it get here?

We ship Monday to Thursday, frozen, in an insulated box. It gets to you about two days after it ships. You'll get a tracking number by email.

Around the holidays we don't ship November 24 to 26, December 23 to 25 or December 30 to January 1, so every box travels on days FedEx is running. Your order confirmation shows the day yours ships. Holiday order-by dates are on our Gifts page.

Do I have to be home when it's delivered?

No. The carrier leaves it at your door. Get it into the freezer or the fridge within 6 hours of delivery.

It's starting to thaw. Is that OK?

Yes. It should show up partly frozen or cold to the touch. Put it in the freezer for later, or in the fridge if you're cooking it in the next 3 days. If it shows up warm, email customer.care@mortadellahead.com right away with your order number and a photo. Replacing a box that arrives thawed is at our discretion.

Cooking

How do I cook it?

Preheat to 375°F. Take the film off, cover loosely with foil and set it on a baking sheet.

• From frozen: 45–50 minutes, then foil off for 10–15 more.
• Thawed: 30–35 minutes, then foil off for 10–15 more.

Let it rest 10–15 minutes so the cheese stays put when you cut it. Cook it to 165°F inside. Every oven's different, so keep an eye on it. Full baking instructions.

How big is each dish?

Every dish is about 2 to 2½ lb, 8¾ × 6½ × 2 inches, and feeds 3–4.

Do the sauces go in the freezer?

Our shelf-stable sauce goes in the cabinet. Everything else goes in the freezer or the fridge.

Boxes

How does Build your box work?

Pick a Box of 4, 6 or 8 and choose every dish yourself on Build your box. Every dish in a box is the same price. A Box of 6 or 8 ships free in all 50 states. Under $200, a Box of 4 ships for $29 flat.

Can you pick for me?

Yes. Our ready-made boxes are on the Shop page: The Taste Test (4 dishes), Sunday Dinner (6 dishes) and The Whole Table (8 dishes).

Subscriptions

How does a subscription work?

Subscribe to any box you build and it comes every 2, 4 or 6 weeks, your choice. A subscription box costs the same as a one-time box. There's no discount. Instead, every delivery comes with a free Chef's Surprise, on me (two in a Box of 8). It changes often.

Can I skip, pause or cancel?

Anytime, with no fee. Sign in to your account and open your subscription to skip a delivery, pause or cancel. We email you 3 days before each charge, so you always have time.

Can I change my dishes?

Yes. Email customer.care@mortadellahead.com before your next charge and we'll change them for you. You can update your address and card in your account.

What if my payment doesn't go through?

We try again up to 3 more times, 7 days apart. If it still doesn't go through, that delivery is skipped and your next one comes as planned. The details are in our subscription policy.

The Customer Club

What's the Customer Club?

If you've ordered from us before, you're in. No sign-up. Every order comes with a free Chef's Surprise from me. It changes from time to time, but there's always something.

How do I get my free Chef's Surprise?

Use the link in your Club email, or enter CLUBTRAY at checkout with the email you ordered with before. Add any dish and your Chef's Surprise goes in your cart. It's on me.

• One free item per order.
• It doesn't combine with other product or order discounts.
• Subscription boxes already come with their own Chef's Surprise, so the code isn't needed there.

Can I use it on my first order?

Not the first one. Once you've ordered, you're in the Club, and it works on every order after that.

Does the free item change?

Yes. It rotates. The code stays CLUBTRAY, and our Club emails tell you what the free item is right now. Reply and tell me what you think of it.

Gifts and more

Can I send it as a gift?

Yes! Put their address at checkout and your card message in the order notes. When it shows up, you'll look like a superstar.

Why buy frozen Italian food online?

Because it's the best! Sauce from scratch, every lasagna layered by hand, every meatball rolled by hand. Don't take my word for it: read the 4,400+ reviews.

Still have a question?

Search our Help center, or email customer.care@mortadellahead.com.